FAQs

 

• Can I edit or change my order? 

If your order has not been processed, we suggest reaching out promptly for additional assistance at mavengreyauthor@outlook.com.  Please note that we can only make edits to your order, adding items will need to be a new order.

 

• What is your return policy?

If items have been personalized with a recipient's name, they are not eligible for return or refund.  Items received damaged due to shipping will need to be reported to the postal service utilized for all insured shipments with notification sent to mavengreyauthor@outlook.com.  Shipments with incorrect products will be replaced upon receipt of the returned items in good condition.

 

• When can I pick up my local order or preorder?

No.  Unfortunately, at this time, I do not have the capacity to setup local pickups or create set times for preorder pickups.  Pre-Orders for specific signing events will be available at the event location on the signing date.

 

• Can I cancel my order once it's been placed?

If your order has not been processed, we suggest reaching out promptly for additional assistance at mavengreyauthor@outlook.com.